Buxton EPC’s

S P Energy Assessments – Service standard agreement

S P Energy Assessments agrees and confirms that it:


· Will provide the services with all due care and skill to the highest professional standards;

· Will respond to emails, or telephone calls received on a working day by the end of working hours on the next working day;

· Will conduct business Monday to Friday; will conduct business on Saturday and Sunday by prior arrangement;

· Will adhere to such reasonable complaints procedure required by the certification scheme and will promptly notify the pack provider in writing of any complaints it may receive in connection with the services;

· Will comply with the provisions of data protection legislation;

· Will ensure that every computer that it uses or requires for its business is protected by antivirus protection software that holds antivirus definitions that have been updated in the last 7 days;


Steven Preston

S P Energy Assessments