Buxton EPC’s

S P Energy Assessments – Complaints Policy

S P Energy Assessments is committed to providing a quality service to its customers at all times.

We take complaints seriously and pledge to abide by the following:-


· All complaints will be handled courteously.

· We will try to respond in writing within 48 hours to all correspondence.

· All complaints will be handled personally by a director of the company

· We may need to re-inspect a property if the quality of our assessors work is in doubt. We will not make a charge for such re-inspections.

· If it is necessary for a revised Energy Performance Certificate to be produced due to failure on our part, we will meet all the costs involved.

· All complaints will be reported to our Accreditation centre (the body appointed by the government to supervise the work of S P Energy Assessments).

· If we are unable to resolve the complaint to your satisfaction, we will be happy to refer the complaint to a mutually acceptable arbitrator and we abide by that arbitrators decision.

This policy does not restrict your right to take legal advice.


Steven Preston

S P Energy Assessments