Buxton EPC’s S P Energy Assessments – Complaints Policy S P Energy Assessments is committed to providing a quality service to its customers at all times. We take complaints seriously and pledge to abide by the following:-
· All complaints will be handled courteously. · We will try to respond in writing within 48 hours to all correspondence. · All complaints will be handled personally by a director of the company · We may need to re-inspect a property if the quality of our assessors work is in doubt. We will not make a charge for such re-inspections. · If it is necessary for a revised Energy Performance Certificate to be produced due to failure on our part, we will meet all the costs involved. · All complaints will be reported to our Accreditation centre (the body appointed by the government to supervise the work of S P Energy Assessments). · If we are unable to resolve the complaint to your satisfaction, we will be happy to refer the complaint to a mutually acceptable arbitrator and we abide by that arbitrators decision. This policy does not restrict your right to take legal advice.
Steven Preston S P Energy Assessments |